The page uses Browser Access Keys to help with keyboard navigation. Click to learn moreSkip to Navigation

Different browsers use different keystrokes to activate accesskey shortcuts. Please reference the following list to use access keys on your system.

Alt and the accesskey, for Internet Explorer on Windows
Shift and Alt and the accesskey, for Firefox on Windows
Shift and Esc and the accesskey, for Windows or Mac
Ctrl and the accesskey, for the following browsers on a Mac: Internet Explorer 5.2, Safari 1.2, Firefox, Mozilla, Netscape 6+.

We use the following access keys on our gateway

n Skip to Navigation
k Accesskeys description
h Help
    Andrews University
   
 
  Sep 20, 2017
 
 
    
2017-2018

Right to Appeal/Grievance


Return to: Student Handbook  

The University seeks to provide an opportunity for the redress of student grievances, consistent with biblical guidance and sound practices. If a student feels his/her rights may have been violated, or that there may be something unique about the circumstances surrounding a matter, there is a grievance process or suggested courses of action which will be appropriate in most circumstances. The student should attempt to utilize the grievance process in the most appropriate and reasonable way (e.g., on a few occasions, it may be appropriate to “skip” a step).

Academic Grievances
If a student feels that his/her academic rights have been violated, the student should speak directly with that professor. If the student is unsatisfied with the professor’s response, the student may appeal to the department chair. Following a decision by the department chair, the student (or professor) may appeal to the appropriate academic dean, followed by an appeal to the Office of the Provost.

Housing and Residence Hall Grievances
If a student has a complaint concerning an issue in a University-operated housing facility, he/she should first deal directly with the individual(s) responsible for the behavior/action that is the subject of the complaint. If the student is not satisfied with the response, he/she should go to their respective director of University Apartments (and Houses), University Towers, Lamson Hall or Meier Hall. If he/she is still not satisfied with the decision, he/she may appeal to the director of Residence Life (for residence hall concerns) or the assistant vice president for Campus & Student Life (for University Apartments concerns), then to the vice president for Campus & Student Life and then to the provost.

Work Grievances
If a student has a work-related concern, he/she should deal directly with the related individual, followed in order by the direct supervisor or the department director. If the student is not satisfied with the decision, he/she may appeal to the Employment/Benefits manager followed by the director of Human Resources and then to the provost or president.

Student Conduct Intervention (Disciplinary) Grievances
Please see Student Conduct Intervention (Disciplinary) Processes  .

Sexual Misconduct, Relationship Violence, Stalking, and Discrimination Based on Sex/Gender Grievances
Please see Sexual Misconduct, Relationship Violence, Stalking, and Discrimination Based on Sex/Gender .

Academic Integrity Grievances
Please see Academic Integrity .

Discrimination and Harassment Grievances
Please also see Right to be Free from Discrimination and Harassment .

Other Grievances
If a student has a grievance that is not addressed in one of the categories described above, he/she should seek counsel from a trusted member of the University faculty or staff. Typically, the appropriate course of action is to communicate directly with the individual(s) whose decision/action is the source of the complaint. If the student is unsatisfied with that individual’s response, the student may appeal along a similar path described in the other sections. If the student is unsure of the best way to proceed, he/she may start by consulting with the vice president for Campus & Student Life.

General Hints for Solving Problems
In the heavy study/work/social program at a university, students will inevitably encounter stress and problems for which assistance would be helpful. Personnel in Student Life (269-471-3215), the Student Success Center (269-471-6096) or the Counseling & Testing Center (269-471-3470) are available for counsel. Problems may be solved in consultation with the personnel listed below in the order given (where appropriate).

ACADEMIC Teacher, Advisor, Student Success Center, Department Chair, Academic Dean, Provost
FINANCIAL Statement Clerk, Student Financial Advisor, Manager for Student Financial Services, Director of Student Financial Services, Vice President for Financial Administration
SOCIAL Counseling & Testing Center, Residence Hall/Student Life Dean, Vice President for Campus & Student Life
EMOTIONAL Counseling & Testing Center, Residence Hall/Student Life Dean, Vice President for Campus & Student Life
SPIRITUAL Campus Ministries, Pastor, Residence Hall/Student Life Dean, Vice President for Campus & Student Life
WORK Work Supervisor, Employment/Benefits Manager, Director of Human Resources
SUBSTANCE ABUSE Counseling & Testing Center, Residence Hall/Student Life Dean, Vice President for Campus & Student Life

In rare cases when the student has exhausted normal University procedures for resolving issues and the difficulty is still unresolved, the student is advised to contact an ombudsperson.