TO SERVE: University Services

Admission Services 

Return to: Student Handbook 2022-2023  

Admission to Andrews University is available to any student who meets the academic and character requirements of the University and who expresses willingness to cooperate with its policies. Because Andrews University is operated by the Seventh-day Adventist Church, the majority of its students are Seventh-day Adventists. However, no particular religious commitment is required for admission. Any qualified student who would be comfortable within its faith, social and cultural atmosphere may be admitted. The University does not unlawfully discriminate on the grounds of race, color, ethnicity, national origin, citizenship, sex, religion, age, disability, veteran status, or any other legally protected characteristic.

Admission to one of the schools of Andrews University does not guarantee admission to a specific department or program within a given school. Transfers from one school to another may be made when the student meets the admission requirements for that school and has the consent of the deans involved.

• College of Arts & Sciences
• College of Education & International Services
• College of Health & Human Services
• College of Professions 
• Seventh-day Adventist Theological Seminary

Additionally, the School of Graduate Studies operates as the unit responsible for quality assurance of graduate degrees offered by the University in its various academic units.

Academic Information and Student Success Center 

Return to: Student Handbook 2022-2023  

Course Load

The course load is expressed in semester credits. One semester credit represents one 50-minute class per week or its equivalent for one semester. For a complete and detailed Credit Hour Definition at Andrews University, please see the “Andrews University Bulletin” at bulletin.andrews.edu.

For undergraduate students the normal class load is 15 to 16 credits per semester. The normal course load for graduate students is 8 to 12 credits per semester. International undergraduate students must take a minimum of 12 credits per semester to maintain their visa. International graduate students must take a minimum of 8 credits per semester, and international MDiv students must take a minimum of 9 credits per semester to maintain their visa. 

Class Loads and Financial Aid

Aid is awarded for an entire academic year (two semesters) and is based on full-time enrollment. The summer session usually is not part of the regular academic year. Students do not receive aid during non-enrollment periods. Most aid programs require students to be enrolled at least half-time. Students who enroll with a half-time load may receive a maximum of 50 percent of the full-time award. Students who change their course load during a given semester should read the Financial Aid Refund policy. See Undergraduate Financial Assistance for more specific information.

Class Standing

At the beginning of the fall semester each year, undergraduate students are classified according to the number of semester credits earned.

Exit Procedure

For a complete withdrawal from all current classes, students must follow a specified course of action. Andrews University Student Exit Procedure forms may be obtained from the Office of Academic Records: andrews.edu/services/registrar/students/forms/. Please download the online form and submit completed forms with digital signatures to academicrecords@andrews.edu. 

Various checkpoints have been designated in an effort to provide the student with an opportunity for counsel. To complete the exit process, the student must obtain several signatures in order to ensure that the necessary information has been given both to the student and to the departments listed on the form.

In order to qualify to receive a “W” for classes rather than the grades earned, the withdrawal form must be completed by the date established in the University calendar as the last day to withdraw from a class with a W. (To review the tuition refund policy, see the “Andrews University Bulletin” at bulletin.andrews.edu).

In addition, students occupying University housing, apartments and residence halls must check out of those facilities according to established procedures.

Academic Probation (Undergraduate)

1. A student is classified on Academic Probation when one or more of the following three conditions apply: 
2. the cumulative Andrews University GPA falls below 2.00 
3. the semester GPA is 1.75 or below, a combination, in a semester, of three or more Withdrawals (W), Incompletes (I) or grades lower than a C.

Students on academic probation are removed from probation when their academic status changes to good academic standing.

Part-time employment should be no greater than 12 hours per week and extracurricular activities should be limited:

• Students on academic probation status shall not be allowed to participate in Andrews Gymnics or Cardinals sports teams
• Participate in any performing group that requires frequent absences from campus
• Hold an officer position in AUSA or any departmental club

Undergraduate Academic Dismissal. Students are subject to academic dismissal from the University in one of the following ways: 

• Earning during a given semester a GPA of 1.25 or less
• Two consecutive or three total semesters on academic probation
• Violations of the Academic Integrity Code or Policy

Students may also be dismissed from a department or program if the specific requirements for a degree are not met by that individual.

Academic Policies and Procedures

For more academic dismissal and appeal policies as well as other academic policies see the “Andrews University Bulletin” at bulletin.andrews.edu.

Student Success Center

Student Success adds to classroom instruction by providing academic guidance, support and developmental instruction. The Student Success Center serves as a learning center for all undergraduate students.

Group tutoring is available for undergraduate students . This support service is managed by peer tutors and provides a safe and structured environment for learning. Academic intervention support on aspects of student success such as note taking, time management, memory techniques, and test preparation are also available by appointment. These general academic support services are complemented by the Mathematics and Writing Centers.

Student Success also offers:

• Academic intervention (for undergraduate students)
• Disabilities accommodation (for graduate and undergraduate students)

Questions/concerns: email success@andrews.edu.

Services for Students with Disabilities

Andrews University accepts and appreciates diversity in its students inclusive of those with disabilities and will provide reasonable accommodations on an individualized basis to the greatest extent possible without compromising the integrity of the student’s degree. It is the responsibility of the student with a disability to seek assistance from the disability support officer in the Student Success Center and to provide detailed documentation of the disability from an appropriate, licensed official to certify the student as having a disability. The cost of obtaining documentation must be borne by the student. Students should request accommodations as early as possible. Although efforts will be made to provide accommodations quickly, Andrews University cannot guarantee certain accommodations (i.e., alternate texts or interpreters) earlier than six weeks after the receipt of acceptable documentation. For more information, please contact the Student Success Center at 269-471-3227 or email disabilities@andrews.edu.

Students who wish to request alternate housing arrangements due to a disability or to a chronic health condition should contact the disability services coordinator, Kristine Walker-Fraser, at the Student Success Center (269-471-3227). Andrews University will make every attempt to provide reasonable accommodations within on-campus housing facilities for students with documented disabilities or chronic health conditions.

Mathematics Center

The Mathematics Center provides free assistance with no need for an appointment for students enrolled in Andrews University mathematics courses. The Center is equipped with eight computers that can be used for ALEKS and other Web-based math assignments. For more information and the current schedule, see the Department of Mathematics website or call 269-471-3423.

University Center for Reading, Learning & Assessment

Reading skills that are enhanced in the Center include speed-reading, study reading, vocabulary, word recognition or decoding skills, spelling and handwriting. Average to excellent readers, as well as those having difficulty with reading, are served. The Center also offers a class that covers memory, learning styles, time management, temperament, mind style and emotional condition(s). It also serves students and the surrounding communities through psychoeducational and academic assessments as well as Orton-Gillingham based multisensory intervention for those who have dyslexia.

Writing Center

The Writing Center provides graduate and undergraduate students with individualized instruction on basic writing skills and strategies. Services include computer-assisted tutorial sessions, drop-in help and a library of rhetoric and usage texts. The Writing Center also offers occasional review sessions on general writing problems.

Andrews University Bookstore 

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Campus Safety Services and Information 

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The Office of Campus Safety is available 24 hours a day, seven days a week, including holidays, to ensure the safety of the campus community and carry out security-related duties on University properties. Campus Safety is located in the one-story red brick building on International Court between Garland Avenue and Grove Street. If you have a life-threatening situation, please remember to call 911 directly, and Campus Safety will respond as well. 

Campus Safety is also responsible for the enforcement of University policies adopted by the Risk Management Committee. These policies address a range of items, including the operation of vehicles on campus, fire safety, and the access of animals to University property and facilities. To view these and other adopted policies, please visit the “University Safety Policies” page of the Campus Safety website.

Parking Permit Required

Every vehicle on Andrews University property must have a valid University parking permit. Whether it is your vehicle or you are borrowing a vehicle for the day, a week, or the school year, stop by the Office of Campus Safety and get your parking permit before you park. A fee of $10 per vehicle will be charged for each new annual registration.

Registering Your Vehicle

To register your vehicle, you must visit the Office of Campus Safety and present the following required registration documents: valid driver’s license, current proof of insurance, and state registration.

Precautionary Measures

Any person on University property may be required to show identification to a Campus Safety officer or a University official. Lack of cooperation with a Campus Safety officer or University official, at any time, will result in disciplinary action. Contact Campus Safety for information concerning Vehicle Codes.

Campus Safety provides the following services:

• Medical assistance
• Training opportunities
• Protection of property
• Opening locked vehicles or providing a jumpstart
• Security escort service (during the hours of darkness)
• Assistance in contacting the local police, if needed
• Assistance in answering questions on University rules and regulations
• Fire safety

Safety Tips

Security policies are created out of concern for your welfare. Safety is, however, everyone’s responsibility. You can help maintain your own safety by following all campus safety guidelines and by using common sense safety practices. Advance planning can help keep you and your belongings secure.

Safety at night:

• Walk or ride with someone
• Stay away from isolated areas
• Try to stay/walk/park near streetlights
• Hold your purse/backpack tightly, close to your body
• Respect campus curfew (Sunday–Friday, 11 p.m.; Saturday, 12 a.m.)

If you are being followed:

• Cross the street, change directions or seek a busier street
• Keep looking back so the person knows you cannot be surprised
• Go to a well-lit area, such as a store, restaurant, house, residence hall, classroom—anywhere there are people.
• Notice as much as possible about the person so you can later give a description
• If the individual uses force or threat of force to obtain your personal belongings, do not resist.
• Contact 911 for any emergency and consider contacting Campus Safety for assistance while on campus.

Wherever you live:

• Keep track of your keys
• Do not let strangers in
• Do not leave doors unlocked, even for short periods
• Keep blinds/shades pulled at night
• Do not identify yourself on your answering machine

Protect personal and University property:

• Lock the door if you are the last person out of a room
• Engrave valuables with your name or unique identifier
• Never leave belongings unattended
• Lock bikes securely on the bike rack
• Do not keep large amounts of money
• Keep personal papers and valuables locked in a security drawer 
• Do not leave money or wallets out in plain sight
• Keep accurate records of any high-value items, including make, model, serial number, color, value, or any other unique identifier. 

In a car:

• Keep doors locked while driving
• Do not hitchhike or pick up hitchhikers
• Lock valuables in the trunk
• If your car is disabled, remain in the locked car and open the door only for the police
• Park in well-lit areas
• Before vacations, do not pack your car until you are ready to go
• Always lock your car and take the keys
• Have your keys in hand as you approach the car/parking lot
• Notice the area around (and in) the car before you get in
• If you are with someone who is not treating you with respect, you do not have to put up with it—find a phone and call for help
• Never go out without a credit card/cash and a means to make an emergency call

Crime/Accident Reporting

In caring communities, members keep an eye out for each other. If you notice vandalism, something suspicious or a potential safety hazard or have been the victim of any kind of crime, bring it to the immediate attention of Campus Safety (269-471-3321), a residence hall dean, Student Life or 911. For more information, visit andrews.edu/safety.

If you would like to submit an anonymous report, visit Campus Safety’s anonymous email tip website at andrews.edu/safety or call the Anonymous Tip Line at 269-471-3338.

Advocate

In order to foster a collaborative approach to a safe environment at Andrews University, Campus Safety, in conjunction with Campus & Student Life, Counseling & Testing, and Student Success, utilizes an online reporting tool called Advocate. Any student who has a safety concern can submit a report online which will be reviewed and assigned to the appropriate office. Safety concerns can include any incidents that create concern, arouse suspicion or violate University policies (Incident Report) or any concern for the well-being of others (CARE Report). To submit an online report (either Incident or CARE), please go to andrews.edu/students/resources/public-reporting.html.

Please note that to report a safety concern requiring an immediate response, contact Campus Safety directly via phone. If you are reporting a concern that may require assistance from law enforcement, emergency medical services, or the fire department, please call 911.

AU Alert

In order to ensure multiple means of emergency communication for our campus, Andrews University uses a third-party company, Rave Mobile Safety, to send emergency notification alerts to the campus. During emergencies, this system will send text messages, emails and voice calls to registered recipients. The system will also post alerts or emergency information to the Andrews University Facebook account and/or the Andrews University Twitter accounts. AU Alert notices are intended only for situations involving imminent danger to health or human safety. These may include severe weather alerts, winter weather class cancellations, hostile threats, utility failure, major road closings or fire, among others. To sign up for AU Alert, log in with your Andrews username and password at https://www.getrave.com/login/andrews.

Reporting a Missing Person

Any individual who has information that a campus residential student may be a “missing person” (having been missing for a minimum of 24 hours) must notify the Office of Campus Safety (269-471-3321) as soon as possible. Individuals are encouraged to report others who may be missing for less than 24 hours, especially when the missing individual has missed parts of their regular routine/schedule.

Andrews University Crime Stoppers Program

Campus Safety, in partnership with Student Life, is now operating an Andrews University Crime Stoppers Program. Students can call in anonymously to Campus Safety at 269-471-3338 to report crimes committed on campus. The operator will take your tip and give you a tip identification number.

1. Your tip will be investigated by Campus Safety.
2. If your tip leads to the capture of a suspect wanted for crimes committed on our campus, a posting will be made about the case on the Campus Safety website at andrews.edu/safety.
3. When you see the posting, call Campus Safety back to make a claim. Provide your tip number and a telephone number where you can be reached.
4. Once your information is validated, you will be contacted and given instructions to receive your reward. Valid tips will be eligible for rewards of up to $250 in cash.

Non-Criminal Trespassing

Andrews University desires to foster an environment where all members of our community are welcome to utilize all that the campus has to offer. There are times, however, when our facilities or recreational areas may be closed. Once a building or recreational area has been either closed or locked, or the outdoor area is posted as closed or off limits, no one should re-enter this area. Students who are found in these areas may be subject to disciplinary action, and they can be referred to the Student Life Conduct Council for a violation of the Code of Student Conduct.

Narcotics K-9

The University intends to maintain a drug-free campus in harmony with the laws of the state of Michigan. The unlawful manufacture, possession, distribution or use of controlled substances is prohibited.

At times Campus Safety coordinates with local law enforcement to bring a narcotics K-9 dog and handler team to conduct searches of residential areas, residence halls, buildings, classrooms, facilities, parking lots and/or any other location on the property of Andrews University. All discovered illegal narcotics will be turned over to local law enforcement agencies.

Video and Photo Enforcement of Speed Limits and Parking Violations

The Office of Campus Safety has been authorized by Andrews University to conduct enforcement activities for both speeding and parking violations on-campus. Violations will be documented and records kept for review by the Citation Appeals Committee. Videos, photographs and radar reading are available for review only by the Citation Appeals Committee. Evidence specific to a citation may be viewable by the registered owner of the cited vehicle through their appeal process.

The majority of citations are issued in an escalatory manner, where citations begin with a warning and can escalate to a monetary fine. A full list of citations and their escalation can be found at andrews.edu/services/safety/parking.

Tampering with, circumventing, accessing without authority or for reasons other than intended is defined as any process, steps or action taken to limit, reduce and/or remove a level of security provided by the presence of the security device, or when someone without authorization accesses an area or security system; which includes video files, access control systems, or any other security-related information or equipment for a purpose other than intended or by persons without specific authority. Anyone violating this policy is subject to fines of up to $500 per violation and disciplinary action by Student Life for violations of the Code of Student Conduct.

Off-Road Driving or Four-Wheeling is Prohibited.

Career Center

 Return to: Student Handbook 2022-2023   

Career services and resources provided by the Center include:

• How to write a resumé
• How to write a cover letter
• How to write a curriculum vitae
• How to write a personal statement
• How to prepare for an interview
• Job skills and job postings
• Salary negotiation
• Career Fair preparation
• Career planning
• Professional etiquette skills building

Career Exploration and Planning

Get information on topics such as choosing a major, planning for your career, job searching, graduate school, career readiness skills, online career resources, and how to navigate your first year of career exploration.

Career Calling & Vocation

Students have the opportunity to engage with various faculty in discerning their calling/vocation, aligning their calling/vocation to their major, and be advised about career choices. 

Jobs and Internships

Gaining practical experience in your chosen field of study is an integral part of achieving career success. The Career Center is committed to providing opportunities for all students to engage in experiential learning to further their career goals. Learn how to secure meaningful practical experiences including jobs, internships and micro internships.

In the program, each student is assigned an Explore Andrews academic advisor who helps guide the student through the first year of study. During that year, an Explore student may choose an academic major at any time, but he or she will continue to be advised by an Explore academic advisor until the end of that first freshman year.

Counseling & Testing Center

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Crayon Box 

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Nethery 135

While many of our students may start university with a specific major or determined plan, others may need a structured and guided way to clarify their future amidst the many options that Andrews University offers them. The Andrews University Academic Exploration Program, also known as Explore Andrews, is designed to help students find a desired academic plan, career and life goals through intentional support and personal advising.

Dining Services 

Return to: Student Handbook 2022-2023  

Health Services 

Return to: Student Handbook 2022-2023  

Health is a student’s most precious possession. Good health means self-awareness and self-control, self-satisfaction, loving relationships and a stable sense of well-being even in the most trying times.

A healthy and successful college student will:

• Have daily personal devotions
• Get a minimum of seven hours sleep nightly
• Exercise regularly
• Eat well-balanced meals at regular times
• Avoid foods and beverages high in sugar
• Drink 6–8 glasses of water daily between meals
• Dress appropriately for Michigan weather
• Be helpful

Student Health Services

Students may direct their health needs to University Medical Specialties, located next to the Apple Valley Plaza. Phone 269-473-2222 during regular office hours (Monday–Thursday, 8 a.m.–5 p.m., and Friday, 8 a.m.–12 p.m.) to schedule appointments. 

The University expects all students to have personal medical insurance that is valid and billable. Residence hall students may be eligible for limited healthcare with University Medical Specialties as part of their residence hall package (see the “Andrews University Bulletin” at bulletin.andrews.edu). 

Physician or nurse practitioner appointments and most short-term medications are available to residence hall students. These services are included in the residence hall rent/health plan (for Lamson, Meier and University Towers) and are not charged separately to the student unless the student’s personal insurance plan is not able to be billed (such as out-of-state Medicaid, international insurance plans, etc.). Additional charges are made for lab work, X-rays and accident cases involving third-party liability. University Medical Specialties (UMS) charges the insurance company for any coverage applicable to the services provided to residence hall students, thus students should take their insurance information with them when utilizing UMS services. When the student has personal insurance which can be billed, UMS waives any copay or deductible (for the student/family) for the limited healthcare provided. Students who do not have personal insurance that can be billed will be charged at 80 percent of the costs of general office visits.

Non-residence hall students living in the apartments or off-campus housing may also use University Medical Specialties for established fees.

Online Health Services

Students may access Andrews Telehealth when in case of medical emergency, when physically away from campus, or when because of scheduling challenges they are not able to access on-campus services. Andrews Telehealth compliments the on-campus services offered by University Medical Specialties. Through Andrews Telehealth, all students have access to licensed professionals, including counselors, psychiatrists and primary care physicians.  Please note that Andrews Telehealth services are limited, are complimentary to on-campus care, and will be primarily available for emergency and after-hours care. You may access more information through this link: https://andrews.myahpcare.com/telehealth.

If an emergency arises outside of regularly scheduled office hours, students may also contact a physician by calling the answering service at University Medical Specialties at 269-473-2222.

Emotional Health

The heavy study/work/social program at a university sometimes causes excessive emotional stress. Students who need help in coping with stress or stressful situations should contact the Counseling & Testing Center at 269-471-3470, a residence hall dean, or Student Life at 269-471-3215, or seek a referral for an off-campus healthcare provider.

Howard Performing Arts Center 

Return to: Student Handbook 2022-2023  

The Howard Performing Arts Center is a world-class concert hall designed for the performance of music and is Southwest Michigan’s home for An Exceptional Concert Experience. The Howard Center is beginning its 18th season! For over a decade, the Howard Center has hosted several prominent performers from the international classical circuit, such as the Soweto Gospel Choir from South Africa, jazz vocalist Sophie Milman, David Benoit, Canadian Brass, Bobby McFerrin and the Vienna Boys Choir. An annual Christian Artists Series has featured guests including Laura Story, Israel Houghton and New Breed, Gungor, Sandi Patty, Brandon Heath, Avalon, Francesca Battistelli, Take 6, David Phelps and many more. Visit howard.andrews.edu for more information as well as the 2021–22 season lineup.

The Howard Center was made possible by John and Dede Howard, originally of St. Joseph, Michigan. The Howards are a model of philanthropy at work and have given generously to the community, including a municipal band shell, a paved recreation path along Lake Michigan, an addition to the St. Joseph Public Library, and a covered ice rink. The Howards envisioned a world-class performing arts center for fine arts presentations, a state-of-the-art resource devoted to music, and a cultural center to be shared and enjoyed by the entire community.

The Howard Center is the performance home for the Andrews University Department of Music ensembles: the Symphony Orchestra, Wind Symphony, University Singers and University Chorale. The Howard Center also presents a monthly classical music series—the Sunday Music Series, hosted by the Andrews University Department of Music. 

The spacious, well-lit foyer is available for wedding receptions, award ceremonies and other special occasions.

Center for On-Campus International Student Services 

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Media and Information Services

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Research Resources

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Library

The James White Library houses books, bound periodicals and multimedia materials totaling more than 1.6 million items. Access to other libraries’ resources is provided through MeLCat and the Interlibrary Loan Service. The Library’s 100,000-plus periodical titles provide articles in print and electronic format. Over 150 databases can be accessed on-campus or off-campus by Andrews’ students, faculty and staff.

The Information Commons provides more than 60 computers within the main library and the two branch libraries for searching the library catalog and databases, accessing the internet, reading and sending email, and doing applications such as word processing, spreadsheets, PowerPoint presentations, statistics, citation management, etc. Printing and photocopying are available on each floor of the main library in color or black and white. Scanning is available on the main floor and in the Media Center. All machines use cash only.

The Seminary Library, the Center for Adventist Research and the Mary Jane Mitchell Multimedia Center are located in the main library. The Architecture Resource Center and the Music Materials Center are located in their respective buildings on campus. Service to the worldwide church is available through Digital Commons@Andrews where PDF copies of Andrews dissertations and other resources are freely available.

Center for Adventist Research

The Center for Adventist Research (CAR) is a leading documentary collection for the study of the Seventh-day Adventist Church, its predecessors and related groups, from the Millerite movement of the mid-19th century to the present. The Center houses more than 50,000 books; 40,000 non-book print items; over 3,000 Seventh-day Adventist periodical titles, often from the first issue published to the current issue; over 12,000 audiovisual titles; 30,000 photographs; and more than 300 distinct manuscript collections, along with artifacts and other historical materials. Functioning also as a branch office of the White Estate, the Center has a complete collection of Ellen G. White’s letters and manuscripts, many of which come from the original typing; some contain White’s own handwritten corrections and additions.

The Center also has thousands of “document file” materials covering a wide range of topics related to Ellen G. White and the history of the Church, a question-and-answer file, a variety of indexes, hundreds of books by and about Ellen G. White, and a nearly complete set of books replicating her personal library. The Center for Adventist Research boasts the largest collection of non-English Seventh-day Adventist periodicals anywhere in the Seventh-day Adventist Church. The Center combines the resources of the Adventist Heritage Center, the Ellen G. White Estate branch office, the Andrews University Archives, the James White Library Rare Materials Collection and the Seventh-day Adventist Periodical Index.

The Center seeks to promote an understanding and appreciation of the heritage and mission of the Seventh-day Adventist Church through educational events such as symposiums, conferences and tours; through publications; and by participating in the academic program of Andrews University through teaching, particularly at the Seventh-day Adventist Theological Seminary.

Museums

The Natural History Museum, located in the Science Complex, houses the most complete mammoth skeleton ever discovered in Michigan and an extensive collection of shells, insects, birds and mammals.

The Siegfried H. Horn Archaeological Museum is located at 9047 Old U.S. 31. The museum features Palestinian, Trans-Jordanian, Mesopotamian and Egyptian exhibits that are open to the public. One of several exhibits features artistic murals depicting biblical scenes from the history of Abraham to the early Christian era making the Bible come alive. The Museum has a collection of more than 8,500 artifacts from the Bible lands. A significant number of these were obtained in archaeological excavations sponsored by Andrews University. In addition, the museum houses some 3,000 cuneiform tablets, placing it among the top 10 cuneiform collections in the country.

Student Information Technology Usage Policy

Return to: Student Handbook 2022-2023  

Andrews University provides various information technology services to its students including email, personal web space, internet access, computer labs, wireless networking and network connections in the residence halls and apartments. 

At Andrews University, information technology resources must only be used in ways that support the mission of Andrews University. The opportunity to use the resources is a privilege which may be removed if the resources are misused.

ITS is responsible for maintaining these systems and assisting students in utilizing the resources. For assistance, please contact the ITS help desk at 269-471-6016 or via email at helpdesk@andrews.edu.

• The operating system must be up to date with all critical patches released by the vendor installed
• Personal computers must have an anti-malware product installed, that is current and up to date 

Computers connected to the network must be registered to a person who will be responsible for any activity on or from that computer. A computer found to contain viruses or other software causing damage to any other computer network or system or excessively using resources will be immediately disconnected from the network until the problem is remedied.

User Accounts and Passwords

All students must have an Andrews University account with a username and password.    

Passwords for Andrews University accounts must be carefully guarded, changed frequently, treated as a signature and never shared with anyone else, including friends or family members. Great care must be taken to avoid providing University usernames and passwords to any websites or servers that are not University systems, or in response to telephone or email requests.

The password chosen for use with the Andrews University account must be different from passwords used for other websites or organizations. Using the same password presents a significant security risk as there are frequent instances of security breaches where usernames and passwords are stolen.

Compromised user accounts will be disabled immediately. Attempts will be made to notify the individual responsible for the account. To reactivate the account, the password must be changed to a new password.

Andrews Email Used for Official Communication 

Official Andrews University communication will come to the student’s Andrews University email address, and students are responsible for having read the content of these messages. Students may forward their email to another email address but will remain responsible for what was sent to the Andrews University-provided email address.

Wireless Services

Andrews University provides two wireless networks for use on campus. AU-Secure is the preferred method for students to connect and it provides higher internet bandwidth levels. AU-Guest is intended for guest users and has restrictions on internet bandwidth.

Prohibited Activities

Prohibited activities on Andrews University computers and networks, some of which may constitute criminal activity, include but are not limited to the following:

1. Unauthorized access to or use of other users’ accounts or data, system software, university data, network equipment, or other computer systems
2. Disclosing an individual’s password to another person or allowing another person access through one’s user account (logging in and allowing another person to use your access)
3. Unauthorized decryption of coded information such as passwords
4. Participation in a denial-of-service attack against any computers or networks
5. Retrieval, storage or transmission of copyrighted materials without the owner’s permission (for more information on peer-to-peer file sharing see andrews.edu/services/its/peer-to-peer-file-sharing-policy.html)
6. Intentional introduction of malware or hardware or software used for unapproved collection of information
7. Attempts to evade or bypass system administration policies, such as resource quotas, firewall and web filtering
8. Forgery or attempted forgery of documents or email
9. Excessive use of resources, such as network bandwidth or disk storage
10. Unauthorized and/or unsolicited broadcasting of email
11. Harassment or intimidation of other users, including sexual harassment
12. Accessing, transmitting or storing documents, images or video that fail to meet content standards
13. Installation of servers, routers, switches or wireless access points (unless approved by the CIO) or in any location that disrupt ITS provided services
14. Using University resources for personal gain or to support a personal business

Content Standards

Information transmitted over the network or made available to others (e.g., through Web applications, email, or other methods) shall be representative of a Christian university and must not include: profanity or obscene language; defamation of any individual or group; materials promoting hatred of cultural, ethnic, or religious groups; advocacy of lifestyles contrary to University policy; pornography and other sexually-oriented material. Illegal materials such as child pornography should not be accessed by or stored on any computer while connected with the University, whether personal or University owned.

Andrews University provides content filtering to minimize the exposure to inappropriate material on University computers and networks, however it is not possible to completely prevent it.

Privacy and Confidentiality

ITS staff will make reasonable attempts to maintain the confidentiality and security of email and other documents stored on ITS managed and controlled servers. However, Andrews University cannot guarantee the confidentiality or privacy of email messages and other documents stored on ITS managed and controlled servers, and the university makes no promises regarding their security. The following items relate to confidentiality:

1. Andrews University reserves the right to conduct routine maintenance, track problems, and maintain the integrity of its systems. As is the case with all data kept on university managed systems, the content of email and other documents may be revealed by such activities.
2. ITS staff do not routinely monitor the contents of email or other documents. However, such monitoring may be conducted when required to protect the integrity of the systems or to comply with legal obligations. Additionally, automated systems may filter emails, documents and websites for the purpose of protection from malware and inappropriate content.
3. Andrews University reserves the right to inspect the contents of email and all documents in the course of an investigation into alleged impropriety or as necessary to locate substantive information not readily available by other means.
4. Authorization to investigate the contents of user files must be given by the CIO on the basis of instructions from the university’s cabinet level administration.

Resource Limits

A number of specific networking protocols which cause security risks, enable illegal activity, allow access to objectionable material or utilize excessive resources are restricted on university networks and computer systems. The current specific limit set on disk storage space for websites is 90 MB per person (subject to change as needed).

Results of Non-Compliance with this Policy

In the event that a student fails to comply with this policy, restrictions will immediately be placed on their access to information technology resources. Generally, this will occur by restricting or disabling the person’s ability to connect to the network by either limiting network access to the quarantine zone or deactivating their username/password. When access has been limited to the quarantine zone, any attempt to access Web resources will be directed to a quarantine zone page. This page contains information regarding why the student’s access has been restricted and suggested changes to correct the problem. After making the necessary corrections, a release button may be selected to be released from the quarantine zone. If the problem continues to persist, the student’s access will again be limited to the quarantine zone. Up to three attempts in five days are allowed to clear up the problem and be released from the quarantine zone. If these steps do not resolve the access problem or if your username/password has been deactivated, contact the ITS help desk (269-471-6016) to check your account status or for troubleshooting assistance.

In the case of more serious policy violations (such as actions that cause others to lose IT services and/or illegal activities), ITS staff will discuss the problem with the student, assist in correcting the cause of the problem and reinstate the access once the cooperation and understanding of the student is gained (generally as quickly as possible). In cases of recurring issues, or lack of cooperation from the student, the deactivation may continue for a longer period of time. In the case of actions that violate policies regarding student behavior, including accessing inappropriate content, the case will be referred to Student Life. Some policy violations may involve legal issues and be required to be transferred to Campus Safety or the appropriate legal agencies such as Berrien Springs-Oronoko Police Department, Michigan State Police or the Federal Bureau of Investigation. These situations may result in the impounding of computer equipment, fines or imprisonment depending on the issues involved.

Appeal Process

Appeals related to decisions made regarding this policy or to restrictions placed on a student’s access to resources may be made through the appropriate managerial levels in ITS up through the Chief Information Officer.

For information on appeals in matters relating to Student Life issues, refer to the Student Handbook section titled “Right to Appeal/Grievance” on page 74.

Safety Tips for Using Information Technology Resources

The online environment made possible by the internet provides many advantages but also brings a number of serious risks. It is essential that each person be aware of these risks to make sure that their online actions do not result in damage or loss.

• Identity theft is a very real risk when doing business online. You are responsible for any use of your Andrews University username and password. Beware of anyone asking for usernames and passwords, social security numbers, credit card or bank account numbers. This includes email messages that appear to be from a bank, the administrator of a computer system or other organizations that do business online. These organizations (including Andrews University) never request you to verify this type of information via an email message. Some messages that refer to a webpage that looks authentic may be set up to collect your information. Once a person obtains these pieces of information, they can transfer funds out of your bank account, get credit in your name, ruin your credit rating and participate in other unfortunate activities that may cause serious disruption to you and may require several months of effort for you to get resolved. Even in face-to-face or telephone conversations, it is not advisable to share your username and password as the bearer of that information can subsequently “be you” online.
• Be very wary of internet scams containing offers of employment or asking you to purchase gift cards and send pictures of them with the codes exposed. It is very likely that you will lose any time or money you expend.
• Spyware (software that is installed on your computer automatically as a result of going to a website—often without a person’s knowledge) can run on a computer and collect and send back personal information used for identity theft.
• Web filtering systems are in effect at Andrews to attempt to minimize the exposure to inappropriate material. Specifically, websites that are known to contain pornographic material are blocked. While Andrews strives to prevent contact with this type of material, it is not possible to do this completely. If you observe that University systems allow access to inappropriate material found on the web, please report it by sending email to filteradmin@andrews.edu.
• Viruses transmitted through email attachments are screened via systems that attempt to remove email attachments that contain viruses. This blocks the vast majority of email-borne viruses, but some virus attachments may get through. It is very important that you not click on an attachment unless the person sending it is known to you, the attachment is mentioned in the body of the message and the combination matches your experience (for example, looking at beach pictures of you and someone with whom you have never been to the beach would be very risky).
• Viruses transmitted directly between computers can occur in spite of filtering at the system firewalls. Keeping operating systems and antivirus software up to date are essential to protect your computer. In addition, a personal firewall is recommended.
• Social networking sites such as Instagram or Facebook, while popular for sharing among friends, may also be available to the general public. You should use caution in determining what information you post on any public website as this information can be used by predators, as well as potential employers. In addition, you will be held accountable for content that violates the Code of Student Conduct.

Information Technology Services will continue to work to reduce these risks but will not be able to completely eliminate them. It is the responsibility of each student to be alert and vigilant in their actions in the online environment in order to avoid these hazards.

Television Services

ITS/Telecommunications provides basic TV service (which includes the local off-the-air channels) to every room or apartment in University Towers, Lamson Hall, Meier Hall, and the Garland, Maplewood and Beechwood apartments for no additional fee. Contact Telecommunications for more information: 269-471-3455, telecom@andrews.edu, andrews.edu/go/telecom.

Telecommunications

Telecommunications provides basic phone service to Garland, Maplewood, and Beechwood apartments for no additional fee. Basic service includes campus calls, unlimited local calls and CallerID. You are responsible for supplying the telephone. Long distance calls may be made by using a calling card. Contact Telecommunications for more information: 471-3455, telecom@andrews.edu, andrews.edu/go/telecom.

Computer Labs

General computing laboratory services (Windows-based) for all students, faculty and staff are available throughout the common areas in the James White Library. Laser printing is available for a fee.

• James White Library—269-471-3283

Additional computer labs exist in various schools or departments and residence halls including:

• Chan Shun Hall 225/226—269-471-3422
• Harrigan Hall 205—269-471-6148 (Mac Lab)
• Haughey Hall 317—269-471-6554
• Residence Halls—Residence hall students only
  • Lamson Hall
  • Meier Hall
  • Damazo/Burman Hall

Severe Winter Weather Procedures 

Return to: Student Handbook 2022-2023  

Because Andrews University is a residential campus, the University does not close essential operations due to severe winter weather. However, the Office of Campus Safety keeps informed about severe weather conditions and advises the University Administration about area road conditions and campus conditions, which could interrupt campus activities.

Where to Get Information when Classes are Canceled

Normal class schedules will be maintained during a weather alert unless otherwise directed. Please do NOT call the Office of Campus Safety for information—their lines need to be open for emergencies. If weather conditions cause an interruption to class schedules or office hours, the campus will be informed via:

• Text alerts
• Broadcast email
• The University’s weather hotline—269-471-7660
• Posts on the University’s website
• Local TV and radio stations

To receive text alerts, it is the personal responsibility of all Andrews University employees and students to visit andrews.edu/safety, click the “AU Alert” icon, and configure their AU Alert personal notification information.

The safety of our employees and students is of foremost concern. Because this is a residential campus, many essential workers may feel compelled to come to campus. Winter weather conditions can change quickly, and road conditions can be dangerous. Please take personal responsibility for your safety during winter weather conditions. Use sound judgment and extreme caution. For more information, the following website may be helpful: andrews.edu/services/safety/procedures/winter-procedures.

AU Alert Emergency Notification

Return to: Student Handbook 2022-2023  

AU Alert

To ensure multiple means of emergency communication for our campus, Andrews University uses a third-party company, Rave Mobile Safety, to send emergency notification alerts to the campus.

During emergencies this system will send text messages, emails and voice calls to registered recipients. The system will also post alerts to the Andrews University Facebook account and/or the Andrews University Twitter account with the emergency information.

To receive emergency alert text messages, emails or voice calls, register with AU Alert by visiting andrews.edu/safety and clicking on the “AU Alert” icon.

On the Rave Mobile Safety website enter your Andrews University username and password to sign in and update your contact information.

Alert Messages

While AU Alert can be used to send out any emergency alert, some alerts are predefined and require a specific response from campus. These alerts are listed and defined on the Campus Safety AU Alert webpage, andrews.edu/services/safety/aualert/.

In addition to English, all predefined alert messages are currently available in the following languages: Chinese (simplified), Chinese (traditional), French, Korean, Portuguese and Spanish. Language preferences are available under the user profile on the Rave Mobile Safety website.

Student Financial Services 

Return to: Student Handbook 2022-2023  

The biggest piece of advice we can give you is to know what is going on with your account. Read all the information that is sent to you from our office and the federal government. It is all very important, whether it is an email from the Office of Student Financial Services, a statement of accounts from the University or a loan disclosure statement from the government. Our website has all the information you will need. Visit us at andrews.edu/sfs, then click on self-serve for helpful links, online forms and financial aid information. Financial Aid Self Service Banner (SSB) is a financial tool at Andrews University. Log on to VAULT at vault.andrews.edu and it is all there on one convenient page: see your financial aid requirements, review your financial aid award and link to our online forms. At Financial Aid (SSB) finVue you can also pay online, view messages from Student Financial Services, check out your account balance, report inaccurate information. We can also be reached by phone at 269-471-3334, by email at sfs@andrews.edu or by fax at 269-471-3228. Financial advisors are seen by appointment. We also take walk-ins.

International Student Financial Application: Please address any financial questions related to the I-20 to the International Student Financial Services Specialist (phone: 269-471-6380, email: ISFS@andrews.edu). Make your payments through FlyWire—the website is flywire.com/pay/andrews. Once international students are enrolled, any financial questions will be answered by the assigned financial advisor as listed above.

Employee Services

Return to: Student Handbook 2022-2023  

Veterans Services

Return to: Student Handbook 2022-2023  

Veterans’ Education Benefits & Services

The University is approved for certification of students eligible to receive educational assistance from the U.S. Department of Veterans Affairs (DVA). The DVA determines eligibility for Veterans (VA) educational assistance. Their regional office is located in St. Louis, Missouri. University services for students who receive educational assistance through the DVA are located in the Administration Building, first floor, in the Office of Student Financial Services. Information concerning VA educational assistance may be obtained by phone 269-471-3286, email veterans@andrews.edu or a visit to the Office of Veterans Services. VA forms used for making an application for educational assistance are available at the GI Bill webpage: VETS.gov; a printed copy of an approved application submitted online to the VA will be required by the University’s Office of Veterans Services.

It is the responsibility of the student to complete a Veterans Registration form every term to continue receiving educational benefits. The form is available in the Office of Veterans Services. Each term the required Certification of Enrollment (VA Form 22-1999) will be electronically submitted by the University’s Veterans School Certifying Official (SCO) to the VA Regional Processing Office after the last day to add or drop a course. An earlier date for certification may be requested if the veteran feels certain his/her schedule will not be changed.

Students receiving benefits are expected to attend all classes and to progress satisfactorily toward their objective. Any change of degree program, change with class registration or withdrawal from school must be reported immediately to the SCO in the Office of Veterans Services. Failure to comply with VA regulations may result in loss of benefits and/or legal action on the part of the DVA. If the student does not make satisfactory academic progress and is academically dismissed from the University, the DVA is notified, and all veterans’ benefits are ended by the DVA. If a veteran is academically dismissed from the University but is later readmitted, the VA benefits cannot be resumed until the veteran has met the University requirements for reinstatement.

If the veteran requires academic accommodations due to a disability, he/she should contact the Student Success Center in Nethery Hall to coordinate the University’s accommodations. Student Success can be contacted at 100 Nethery Hall, success@andrews.edu or 269-471-6096.

Vocational Rehabilitation & Employment 

The University is approved for enrollment certification of veterans with service-connected disabilities who are eligible to receive Chapter 31, Title 38, U.S.C. educational assistance from the U.S. Department of Veterans Affairs. University services for veterans are coordinated through the Veterans Certifying Official in the Office of Veterans Services which is located in the Administration Building, first floor, in the Office of Student Financial Services. Information concerning educational assistance and campus procedures may be obtained by phone 269-471-3286, email veterans@andrews.edu, website andrews.edu/sfs or by visiting the Office of Veterans Services.

The veteran should make contact with the Vocational Rehabilitation & Employment Office (28), Detroit Regional Office at 313-471-3800. Veterans use VA Form 28-1900 to apply for the Chapter 31 benefit. The form is available online at VETS.gov. Information and instructions are included on the reverse side of the application form. Following receipt of the application in the regional office, VA will make a determination of eligibility. If the veteran is eligible, VA will schedule an appointment with a Counseling Psychologist (CP) or Rehabilitation Counselor (RC) for an initial evaluation to establish the veteran’s entitlement to vocational rehabilitation. Contractors may be utilized to assist in working with the veteran to gather information needed for the CP or RC to make an entitlement determination. The VRE case manager will provide VA Form 28-1905 Authorization and Certification of Entrance or Reentrance into Rehabilitation and Certification of Status. This form is required for certification of enrollment which will be submitted to the VRE by the University Veterans Certifying Official in the Office of Veterans Services.

If the veteran requires academic accommodations due to a disability, he/she should contact the Student Success Center in Nethery Hall to coordinate the University’s accommodations with those provided by the Vocational Rehabilitation and Employment Office. Student Success can be contacted at 100 Nethery Hall, success@andrews.edu or 269-471-6096.